Choose the correct response. There is one extra answer.

Варианты ответов и условие задания

1. Oh, no! You spilt the glass of water all over me.
2. I'm sorry. Please, accept my apologies.
3. I'm afraid I have a complaint about the meal. It's cold.
4. I do apologise, sir. I'll take care of it, right away.
5. Do you think you could do something about the noise, please? We're trying to sleep.
6. Oh, sorry! I had no idea.
7. I'm really angry about all this litter your children dropped in my garden.
8. It won't happen again.
9. Could I have a quick word with you?
10. Sure, go ahead.
11. extra
12. I'm really upset to do this.